We are looking for an experienced E-commerce Consultant to support our clients in developing, optimizing, and managing their e-commerce activities. The consultant will be responsible for analyzing e-commerce performance, identifying growth opportunities, and implementing strategies to improve online sales and customer experience.
Main Responsibilities
- Develop and implement e-commerce strategies aligned with business objectives.
- Analyze online sales performance, customer behavior, conversion rates, and traffic.
- Identify opportunities to increase online revenue, customer acquisition, and retention.
- Optimize the customer journey and improve the overall online shopping experience.
- Manage and optimize e-commerce platforms and online stores.
- Monitor product catalogs, pricing, promotions, stock availability, and product visibility.
- Work closely with marketing, sales, IT, logistics, and customer service teams.
- Develop and monitor KPIs related to e-commerce performance.
- Prepare regular reports and provide recommendations based on data analysis.
- Support the implementation of digital marketing campaigns, including SEO, SEA, social media, email marketing, and online advertising.
- Conduct market and competitor analysis to identify trends and best practices.
- Recommend improvements to website functionality, navigation, UX/UI, and conversion.
- Coordinate with technical teams and external partners for e-commerce projects.
- Support the launch of new digital products, services, marketplaces, or e-commerce platforms.
- Ensure continuous improvement of the e-commerce business and digital customer experience.
Required Qualifications
- Bachelor's or Master's degree in E-commerce, Digital Marketing, Business, Marketing, IT, or a related field.
- 3–5 years of experience in e-commerce, digital consulting, digital transformation, or a related position.
- Strong knowledge of e-commerce platforms, digital marketing, analytics, and online customer experience.
- Experience with tools such as Google Analytics, Google Ads, Search Console, CRM, CMS, and marketplace platforms.
- Good understanding of SEO, conversion optimization, customer acquisition, and digital performance.
- Strong analytical and problem-solving skills.
- Ability to translate business requirements into practical digital solutions.
- Excellent communication and presentation skills.
- Ability to work with different stakeholders and manage multiple projects.
