General Information
Ref # 2600005Q
Location: Qatar-Doha
Job family: Customer Service
Closing Date: 2026-10-31
DescriptionAbout the Role
Qatar Duty Free is seeking a Duty Manager – Sales to oversee the daily operations of assigned retail outlets. The role is responsible for driving sales through exceptional guest service while ensuring the safety and control of stock and cash, in full compliance with Qatar Duty Free company policies.
A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free. The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and cafés covering over 40,000 square meters at the world's best airport, Hamad International Airport.
Responsibilities
- Communicate shop sales targets to Sales Assistant and Shop supervisors effectively ensuring all staffs are fully aware of the sales target and motivated to drive sales results.
- Achieve shop sales targets on daily basis by the effective deployment of staff and management of stock.
- Implement company policies to meet performance levels as required for smooth operations of the business
- Coordinate with merchandising team ensuring necessary stock and consumable is ordered from stores and/ or bonded warehouse for operational efficiencies and to meet sales targets.
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Managing the team service delivery, ensure excellent customer services are delivered to all guest in HIA, reinforce GUEST model within the shop.
- Manage all guest feedback/complaints, ensure all customer complaints are dealt with quickly and efficiently, and any required action is taken or escalated for higher management attention.
- Plan and compile staff rosters taking into consideration of all approved staff leave and the business forecast, ensure maximum coverage on the shop floor when required.
- Monitor the attendance of the staff, should any unscheduled or/and un-notified absence be observed, contact the employee at the earliest stage to understand the circumstances surrounding an individual’s absence and take appropriate action.
- Conduct spot check on staff product knowledge, if any gap identified, organize relevant training to ensure staff familiar with all products ion sale and promotional activities
- Inspect all members of the shop floor team are dressed in correct company uniform and grooming standards are in line with company policy.
- Liaise with the relevant team to ensure that the product range and stick levels are consistent with the standards.
- Check pricing, layout display and housekeeping is maintained by all members of the staff to achieve sales budget.
- Implement effective stocking procedure to ensure correct level of stock is on display to meet the customer demands at all times.
- Identify dated stocks or short stocks well in advance so as to take steps to avoid lost sales.
- Inspect all bar codes, PLU numbers and pricing to ensure accuracy.
- Maintain the highest level of inventory controls (especially high value items) on a daily basis.
- Report any problem related to stock or damage to the Retail manager immediately.
- Monitor the tolerance for stock shrinkage to ensure it does not exceed the budget target.
- Manage high degree of security with regards to stocks and cash at all times.
- Ensure staff conform to all company security instructions, rules and regulations.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualification
About You
- * Should have at least High School qualifications
- Minimum 4 years of job-related experience
- Must have at least 3-years’ experience in the Retail or Service industry.
- Having operational experience in a retail environment is a must.
- Should have good command of English language.
- Ideally with travel retail experience.
About Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
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