We are an established government services company in Dubai, expanding into Dubai Financial Market (DFM) investor services.
We are hiring a DFM Services Specialist to be the single point of contact for all DFM-related transactions at our branch, and to help build this new service line from the ground up. This role suits someone who knows DFM procedures well and wants to own a growing service, rather than be one of many in a large back office.
Key responsibilities:
Act as the main point of contact for customers on all DFM services, from first enquiry to completion
Handle investor transactions such as investor number (NIN) registration, account updates, share transfers and dividend-related requests
Advise customers on required documents and check every submission for accuracy before filing - Follow up on open applications and keep customers updated on their status
Stay current on DFM rules, procedures and system changes, and share that knowledge with branch colleagues
Help set up workflows, checklists and service standards for the new DFM desk
Keep accurate records of all transactions and meet service targets
What we offer:
Monthly salary plus commission on every completed service, UAE employment visa, medical insurance and annual leave.
Skills
Hands-on experience with DFM investor services, e.g. at a brokerage, custodian, registrar or a service centre processing DFM transactions
Solid knowledge of DFM procedures, document requirements and online eServices
Strong customer service skills and the ability to explain processes clearly
High attention to detail with documents and data entry
Fluent English; Arabic is a strong advantage
Well organised, able to manage multiple open cases and follow-ups
Comfortable working independently as the owner of a service line
Good working knowledge of MS Office and email
