First Tech is a technology company focused on building, scaling, and delivering innovative digital platforms across financial services and other industries.
We combine technology, product expertise, and a deep understanding of customer needs to create solutions that simplify complex processes and deliver seamless digital experiences. Our platforms are designed to be scalable, reliable, and impactful, helping businesses and customers navigate the evolving digital landscape with confidence.
Founded with a vision to accelerate digital transformation, First Tech brings together strong engineering capabilities, product development expertise, and a culture of innovation to build modern solutions that address real-world challenges.
By partnering with forward-thinking businesses and developing technology-driven products, we aim to reshape industries and improve everyday experiences. We believe in creating an inclusive, collaborative environment where talented individuals are empowered to innovate, grow, and make a meaningful impact.
Job Purpose
The Business Support Engineer serves as the primary point of contact for business-user support, operational reporting, and data requests, resolving issues that do not require engineering involvement. The role ensures business teams receive timely and reliable support while translating genuine technical requirements into clear, prioritised, and actionable requests for engineering. Operating across all group entities, the role protects engineering capacity, improves support efficiency, and leverages AI-first tools to deliver work, with full accountability for validating the quality and accuracy of all outputs.
What You’ll Do
- Provide first-line support to business users, troubleshooting and resolving application and platform issues before escalating to engineering.
- Own operational reporting, dashboards, recurring reports, and business data extracts, ensuring accuracy and reliability.
- Handle authorised ad-hoc data requests using SQL/T-SQL while maintaining appropriate data protection and compliance standards.
- Translate business needs and technical issues into clear, prioritised, and actionable engineering tickets.
- Analyse recurring issues and identify opportunities for permanent fixes, process improvements, automation, and better user guidance.
- Maintain support documentation and knowledge resources, and provide guidance and training to business users.
- Collaborate with business teams, Development, Quality, Database, IT Support, and external vendors to resolve issues efficiently.
- Use AI-first tools to accelerate support, reporting, analysis, and documentation while reviewing and validating all outputs and remaining accountable for the final result.
What We’re Looking For
- 3+ years of experience in business support, application support, or a similar business-facing technical role.
- Strong SQL/T-SQL skills with hands-on experience in MS SQL Server, reporting, data extracts, and Power BI.
- Strong troubleshooting and analytical skills across both Windows and Linux environments, with basic knowledge of APIs and common diagnostic tools.
- Experience working with ticketing tools such as JIRA or Azure DevOps and translating business issues into clear technical requirements.
- Strong communication, ownership, and attention to detail, with the ability to work directly with business stakeholders.
- Good understanding of data security, authorisation, and responsible handling of sensitive information.
- Comfortable working in an AI-first environment and using AI tools to improve productivity while critically reviewing and validating their outputs.
- Fluent English is required; Arabic is a strong advantage.
