Company Description TP Career is a talent and recruitment partner supporting organizations in building strong, customer-focused teams. The company connects skilled professionals with roles that emphasize service quality and operational excellence. TP Career focuses on matching candidates with positions that offer growth, stability, and a supportive work environment. The organization values clear communication, continuous learning, and performance-driven results, making it a suitable place for individuals seeking to develop their careers in customer support.
Role Description: This is a full-time, on-site Customer Support Agent role based in New Cairo for B2 English speakers. The role involves responding to customer inquiries via phone, email, or chat, providing accurate information, and resolving issues in a timely manner. Customer Support Agents will troubleshoot basic technical or service-related problems, document interactions in the system, and follow defined procedures and scripts where necessary. The role includes maintaining a high level of customer satisfaction, escalating complex cases to the appropriate teams, and meeting performance targets such as response time and quality scores. Agents are expected to work collaboratively with colleagues, adhere to company policies, and contribute to a positive, professional support environment.
Qualifications
