Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that help businesses concentrate on their core activities while improving service to their own customers. With strong attention to cultural nuances, industry best practices, and global coverage, ETISAL International designs tailored customer service strategies for diverse markets. The company emphasizes quality, transparency, flexibility, integrity, and a passion for service, continually enhancing its management and operational standards. Human capital, advanced technologies, and long-term partnerships are central to its commitment to exceeding client expectations.
Role Description The Customer Support Agent – English Speaker is a full-time, on-site role based in Qesm Misr El Qadimah. This role involves handling incoming customer inquiries via phone, email, and chat, providing accurate information, and resolving issues in a timely and professional manner. The agent will follow established procedures to troubleshoot problems, escalate complex cases when needed, and ensure that every interaction supports high levels of customer satisfaction. Daily responsibilities include documenting cases, updating customer records, and collaborating with team members and supervisors to improve service quality. The role also requires adherence to company policies, performance targets, and customer experience standards.
Qualifications
- * Candidates should possess strong Customer Support and Customer Service skills for handling inquiries and resolving issues effectively.
- Candidates should possess excellent Communication skills to interact clearly and professionally with English-speaking customers.
- Candidates should possess Customer Satisfaction and Troubleshooting skills to understand needs, identify root causes, and deliver appropriate solutions.
- Ability to work on-site in Qesm Misr El Qadimah and maintain punctuality and reliability.
- Proficiency in spoken and written English; additional languages are a plus.
- Basic computer literacy and ability to learn new systems and tools quickly.
- Previous experience in call centers, BPO, or customer-facing roles is preferred but not mandatory.
- Strong problem-solving attitude, resilience under pressure, and commitment to ethical, respectful, and inclusive customer interactions.