Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that help businesses concentrate on their core activities while improving service to their own customers. With strong attention to cultural nuances, industry best practices, and global coverage, ETISAL International designs tailored customer service strategies for diverse markets. The company emphasizes quality, transparency, flexibility, integrity, and a passion for service, continually enhancing its management and operational standards. Human capital, advanced technologies, and long-term partnerships are central to its commitment to exceeding client expectations.
Role Description The Customer Support Agent – English Speaker is a full-time, on-site role based in Qesm Misr El Qadimah. This role involves handling incoming customer inquiries via phone, email, and chat, providing accurate information, and resolving issues in a timely and professional manner. The agent will follow established procedures to troubleshoot problems, escalate complex cases when needed, and ensure that every interaction supports high levels of customer satisfaction. Daily responsibilities include documenting cases, updating customer records, and collaborating with team members and supervisors to improve service quality. The role also requires adherence to company policies, performance targets, and customer experience standards.
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