Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, high value, and innovative outsourcing solutions that address each client’s unique business needs. With strong global coverage and cultural awareness, ETISAL International integrates industry best practices and advanced technologies to support diverse sectors. The organization emphasizes transparency, flexibility, integrity, and a passion for service, aiming to consistently exceed client expectations. ETISAL International also places high importance on human capital and quality, supporting its vision to be a top leader in the BPO industry.
Role Description The Customer Care Agent (Voice Account) is a full-time, on-site role based in Cairo. The agent will handle inbound and outbound customer calls, respond to inquiries, provide accurate information, and resolve issues in a timely and professional manner. Daily tasks include documenting interactions, following established procedures, and escalating complex cases when necessary. The role also involves maintaining service quality standards, working closely with team members and supervisors, and contributing to customer satisfaction and loyalty. The agent is expected to adhere to performance metrics, follow company policies, and support continuous improvement of customer care processes.
Qualifications
Qualifications
Compensation & Benefits
