Work with cutting-edge AI technology that helps make the world a safer and more secure place. DroneShield (ASX:DRO) develops market-leading counter-drone solutions used by military organisations, government agencies, airports, critical infrastructure operators, and law enforcement operating in some of the most challenging and high-stakes environments in the world. Employees work at the forefront of innovation, solving complex technical problems and delivering mission-critical capabilities where performance, reliability, and speed matter.
As an ASX200-listed company and the world's only publicly listed pure-play counter-drone business, DroneShield is experiencing rapid growth. Revenue increased from A$57 million in 2024 to more than A$217 million in 2025, supported by record profitability, a global sales pipeline exceeding A$2.5 billion, and annual R&D investment of over A$50 million.
Since 2017, DroneShield has grown from 11 employees to more than 550 globally, with operations across Australia, the United States, Europe, and the Middle East, supporting customers in over 70 countries.
DroneShield's Amsterdam office serves as the company's European hub, supporting regional customers, partnerships, and growth across defence, security, and critical infrastructure markets.
About The RoleWe are looking for a Customer Success Manager (EMEA) to support DroneShield’s growing partner ecosystem across the region, while also engaging directly with selected strategic end customers where required. This is a partner-first, post-sales role focused on onboarding, partner enablement, renewals, customer lifecycle coordination, operational follow-through, escalation ownership, Salesforce discipline, and clear communication across internal and external stakeholders.
In this role, “partners” refers broadly to distributors, resellers, channel partners, integration partners, and other indirect sales or delivery partners within the DroneShield ecosystem.
The role report to Director of Channel & Distributor Management.
Responsibilities, Duties And Expectations
Qualifications, Experience And Skills
Language, location and travel
Success criteriaSuccess in this role will be measured by strong partner and customer satisfaction, proactive renewal management, accurate Salesforce data, timely resolution of inquiries, clear ownership of post-sales actions, effective onboarding and portal adoption, and improved visibility across the customer and partner lifecycle.
Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.Data PrivacyDroneShield Group Pty Ltd collects and processes personal information for recruitment and hiring purposes. Where applicable, personal information is processed on the basis of DroneShield's legitimate interests in assessing and selecting candidates for employment. For further information regarding how we collect, use, disclose, store and retain personal information, including your privacy rights, please refer to our Privacy Policy: https://www.droneshield.com/privacy-policy
This is an anticipated salary range for this role in the Netherlands. It does not include holiday allowance. Actual salary varies due to factors that may include but not limited to relevant experience, skills, certifications and location.
€65.000—€75.000 EUR
