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Customer Success Manager

GrowthLabs

1 day ago

Full TimeJunior

Open Roles

Cairo, Egypt

Hybrid
Full-time

OverviewYou will own the post-sale relationship with our clients — onboarding them on Catalyst OS and Startup Gate, driving adoption and value, and turning happy customers into long-term partners and advocates.

Key Responsibilities

Lead onboarding and training for new clients on Catalyst OS and Startup Gate.
Build success plans, monitor adoption, and proactively unblock clients.
Track health metrics, NPS, and churn risk; coordinate interventions when needed.
Identify upsell and expansion opportunities in partnership with sales.
Capture client feedback and partner with product on roadmap priorities.

Requirements

* 3–5+ years in customer success, account management, or consulting at a SaaS or B2B company.
Strong communication, presentation, and stakeholder management skills.
Comfort with data and ability to translate it into action.
Fluent English and Arabic.
Bias for action and ownership.

Customer Success Manager

Cairo, Egypt

Hybrid
Full-time

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