WHAT YOU WILL DOIn the role of the Customer Success Associate you will support the Customer Success Consultants on administrative responsibilities as well as direct client coverage. The CSA will uphold value of the FPG product and service throughout the duration of their journey with our company. You will act as the voice of the CSA and be responsible for supporting the tribe in proactively driving program and IN-Gauge system adoption and net retention. You will be responsible for being the liaison between IN-Gauge data ticketing and the customer, as well as pointed client-facing calls around singular areas of focus. You will initially focus on both bottom-performing properties who need an extra support layer to the CSC and top performing properties who only require infrequent sessions. You will cultivate and nurture the client relationships both directly with the client and indirectly supporting the CSC, while ensuring the services both need are provided to receive maximum impact as directed by your CSD. When determined by leadership, you will have the opportunity to take on an individual portfolio as part of grown into the CSC role. At times, you may be given the opportunity to go on site to conduct the functions of your role as listed, and further develop your relationships with the customer to positively impact the overall client experience.
HOW YOU WILL DO IT
DESIRED SKILLS AND EXPERIENCE* Bachelor’s Degree preferred * Experience in B2B customer support * Technologically proficient * Communication Skill: + Excellent listening and questioning skills + Outstanding written and verbal communication skills + Ability to communicate with both technical and non-technical audiences * Independent and self-motivated * Problem solver, with exceptional critical thinking and decision-making abilities * Ability to be flexible to the needs of the business * Ability to work effectively with others in and across the organization to accomplish team goals * Previous work experience in a SaaS environment * Fluent in English & East European Language * Based in Dubai
