Job description:
Job Purpose
Assist in resolving customer issues, provide timely technical support, and ensure quality service. Stay updated on product knowledge and maintain accurate records of customer interactions to help ensure customer satisfaction.
Key Accountability Areas Issue Resolution:
Customer Interaction:
Quality Assurance:
Documentation:
Product Knowledge:
Role Accountability HR Proficiency:
Delivery:
Problem-Solving:
Quality:
Business Process:
Compliance:
Academic Qualification High School Degree in Any relevant fieldWork Experience 2 to 4 YearsTechnical / Functional Competencies Customer FocusCustomer Relationship ManagementCustomer Satisfaction MeasurementCustomer ServiceCustomer Service Orientation
Profile description:
Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
For more information about alfanar, please visit alfanar.com
