A Customer Service Specialist with a background in the Lighting Industry is responsible for managing client communication, preparing accurate quotations, supporting sales operations, and ensuring a smooth customer experience from inquiry to order completion. This role requires strong product knowledge in lighting solutions, excellent communication skills, and the ability to coordinate effectively with internal teams and external partners.
- Handle customer inquiries related to lighting products, specifications, pricing, and availability.
- Prepare, review, and issue accurate quotations based on client requirements, project specifications, and company pricing guidelines.
- Provide product recommendations and technical guidance to customers, ensuring solutions align with project needs.
- Coordinate with the sales, procurement, and technical teams to ensure timely delivery of quotations and order confirmations.
- Maintain updated knowledge of lighting fixtures, technologies, and industry trends to support customer discussions.
- Follow up on issued quotations, track customer responses, and support the conversion of quotations into confirmed orders.
- Manage customer accounts, ensuring high levels of satisfaction and professional communication.
- Process sales orders, ensuring accuracy in pricing, product codes, and delivery timelines.
- Resolve customer concerns or complaints promptly and professionally.
- Maintain organized records of quotations, correspondence, and customer interactions.
- Support the sales team in preparing project proposals and documentation when required.
Skills
- Proven experience in customer service or sales support within the lighting industry (LED fixtures, architectural lighting, commercial lighting, etc.).
- Strong understanding of lighting products, specifications, and basic technical terminology.
- Ability to prepare and manage quotations with high accuracy and attention to detail.
- Excellent communication skills—professional, clear, and customer‑focused.
- Proficiency in MS Office (Excel, Word) and ERP/CRM systems.
- Strong organizational and multitasking abilities.
- Problem‑solving mindset with a commitment to delivering quality service.
- Ability to work collaboratively with cross‑functional teams.
