Job Description & Requirements:
- Act as the front-office representative for Corporate Customer Service at the branch.
- Welcome and assist corporate clients visiting the branch and provide professional customer service.
- Support clients with inquiries related to new account opening, including requirements and follow-up on the account opening status.
- Assist clients with KYC update requirements and follow up on ongoing KYC cases.
- Handle corporate clients’ inquiries related to operational and account servicing activities.
- Guide clients on required documents, forms and the appropriate process for their requests.
- Coordinate closely with the Corporate Customer Service team, Relationship Managers, and other relevant teams to follow up and resolve client requests.
- Follow up on pending cases and provide clients with clear status updates.
- Handle client concerns and escalations professionally and ensure proper follow-up until resolution.
- Ensure all requests are handled in line with bank procedures, regulatory requirements and agreed TAT.
- Strong communication and customer service skills.
- Good command of Arabic and English.
- Good interpersonal, problem-solving and follow-up skills.
- Ability to work under pressure and handle multiple client requests.
- Previous experience in customer service, banking or corporate banking is preferred
