Company Description Hexaware Technologies is a global technology and business process services company with over 31,600 team members across 58 offices in 28 countries. The company helps enterprises drive digital transformation at scale and speed, combining advanced technology with human-centered solutions. Hexaware is strongly people-focused, fostering diversity, inclusion, and continuous learning through structured development programs. The culture encourages innovation and collaboration, aiming to become the world’s most loved digital transformation partner. Hexaware invites individuals who are passionate about technology’s potential to positively impact lives and shape a better digital future.
Role Description This full-time, on-site Customer Service Representative (French Speaker) role is based in Qesm El Maadi. The role involves handling inbound and outbound customer interactions in French and English via phone, email, and chat, ensuring timely and accurate responses. The Customer Service Representative will resolve inquiries, troubleshoot basic issues, and escalate complex cases when needed, while maintaining high standards of professionalism and empathy. Daily tasks include documenting interactions, updating customer records, following established processes and service-level agreements, and contributing to continuous improvement of customer experience. The role also requires close collaboration with team members and other departments to support customer satisfaction and service quality.
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