As a Call Center Representative at HSBC, you will be the first point of contact for customers, handling inbound and outbound interactions, resolving inquiries, and delivering a seamless customer experience in line with HSBC policies and regulations.
Requirements:
• Bachelor’s degree is a must
• C1 Level English proficiency (mandatory) – strong speaking, reading, and writing skills
• Flexibility to work rotational shifts
Key Responsibilities:
• Handle customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information on products, services, and procedures
• Identify customer needs and offer solutions or escalate when needed
• Ensure all interactions meet service standards and regulatory requirements
• Maintain accurate records of customer interactions
• Achieve individual targets and support team goals
Skills & Competencies:
• Strong communication and active listening skills
• Customer-focused with problem-solving ability
• Ability to multitask and work in a fast-paced environment
