A leading Medical Device company is actively recruiting a Customer Service Representative for their Dubai office.
Due to Nationalization requirements, this role is open to UAE nationals only.
The main responsibilities will include but not limited to:
- Manage customer orders, shipments, invoices, pricing and product availability.
- Coordinate shipments with logistics and follow up on delivery requirements.
- Provide after-sales support, including returns, replacements, spare parts and claims.
- Resolve customer queries and ensure timely follow-up.
- Coordinate with internal teams on customer set-up, billing, logistics and account issues.
- Support sales activities and customer events.
- Process returns, credit and debit notes.
- Monitor blocked accounts and coordinate with Credit Control to resolve shipment issues.
- Maintain accurate customer records and reporting.
Skills
To be successful you will need to meet the following:
- Due to Nationalization requirements, this role is open to UAE nationals only.
- Bachelor’s degree in Business or a related field.
- 2–3 years’ experience in Customer Service.
- Experience with order management, logistics or after-sales support.
- Strong communication and customer service skills.
- Good knowledge of SAP, Excel, PowerPoint and Outlook.
- Applicants should be available for face-to-face interviews in the location mentioned above.
