Job Responsibilities:* Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
* Provide detailed information about plan features, benefits, and pricing to potential clients.
* Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
* Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Build sustainable relationships and trust with customer accounts through open and interactive communication.
* Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
* Identify and assess customers’ needs to achieve satisfaction
* Follow communication procedures, guidelines, and policies
* Take the extra mile to engage customers. Respond promptly to customer inquiries.
* Recognize, document, and alert the team leader of trends in customer calls.
* Acknowledging and resolving customer complaints.
* Take the extra mile to engage customers. Respond promptly to customer inquiries.
* Knowing our products inside and out so that you can answer questions.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Providing feedback on the efficiency of the customer service process.
RequirementsExperience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk.
Educational Qualification : Graduate/Diploma (Mandatory)
Age : Below 30 yearsSkills & Abilities:* Excellent verbal and written communication skills
* Strong team player.
* Listening Skills.
* Multi-tasking.
* Problem solver
* Computer proficiency
