Qualifications
- Respond to customer inquiries through phone, email, chat, social media, or other approved communication channels.
- Provide accurate information regarding products, services, orders, policies, and procedures.
- Identify customer needs and provide appropriate solutions in a professional and efficient manner.
- Handle customer complaints and concerns with patience, empathy, and professionalism.
- Follow up on customer requests and ensure issues are resolved within agreed service levels.
- Record and maintain accurate customer information, interactions, complaints, and resolutions in the company's CRM or relevant systems.
- Coordinate with other departments to resolve customer issues and ensure effective follow-up.
- Process customer requests, orders, returns, exchanges, or service-related transactions according to company procedures.
- Escalate complex or unresolved issues to the appropriate supervisor or department.
Required Qualifications Bachelor's degree or equivalent qualification is preferred.
* Strong verbal and written communication skills.
* Good command of English; additional languages are an advantage.
* Eglish B1+ or B2 is a Must*
