Company Description Sahar Healthcare is a growing healthcare organization committed to delivering reliable, patient-centered services and support to the community. The company focuses on improving access to healthcare, enhancing patient experiences, and maintaining high standards of service quality. Teams at Sahar Healthcare work collaboratively across clinical and non-clinical functions to ensure consistent, efficient care. The organization values integrity, accountability, and continuous improvement, offering opportunities for professional growth and development. Joining Sahar Healthcare means contributing to meaningful work that positively impacts patients and their families.
Role Description The Customer Service Manager at Sahar Healthcare is a full-time, on-site role based in Baghdad. This position oversees daily customer service operations, ensuring that patients and clients receive timely, accurate, and courteous support across all contact channels. The role includes supervising customer service staff, monitoring performance, handling escalated inquiries or complaints, and implementing procedures to improve service quality and customer satisfaction. The Customer Service Manager will analyze service metrics, prepare reports, and collaborate with other departments to resolve issues and streamline processes. This role also involves training and coaching team members, maintaining service standards, and contributing to initiatives that enhance the overall patient and customer experience.
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