Manage the customer service team and monitor daily performance.
Distribute tasks and ensure compliance with the required service level.
Interact professionally with customers and handle various situations effectively.
Address complaints and inquiries promptly and efficiently.
Propose appropriate solutions to enhance customer experience and reduce recurring issues.
Prepare regular reports and monitor team performance indicators.
Analyze customer service performance and identify areas for improvement.
Monitor the quality of responses and communication with customers.
Train and guide team members to elevate their performance levels.
Coordinate with other departments to address requests and customer issues.
Ensure compliance and adherence to standards while managing work pressure.
Skills
Previous experience in managing customer service teams.
Strong communication and interpersonal skills.
Ability to make decisions and act appropriately in various situations.
Capability to resolve issues and handle complaints professionally.
Leadership qualities and ability to motivate and manage a team.
Ability to work under pressure and maintain professionalism.
Skill in preparing reports and analyzing performance.
Ability to propose actionable ideas and suggestions for improving customer service.
Experience in e-commerce and online retail.
