Company Description Tourbee Canada is a travel-focused organization committed to delivering reliable, customer-centric services to individuals and groups. The company emphasizes high-quality support, efficient trip coordination, and responsive service across multiple channels. Team members collaborate to improve the customer journey, streamline processes, and enhance satisfaction at every stage of the travel experience. Tourbee Canada values professionalism, adaptability, and continuous improvement, offering opportunities to grow within a dynamic and evolving environment.
Role Description The Customer Service Manager is a full-time, hybrid role based in Beirut, with flexibility for some work-from-home arrangements. The role involves leading and mentoring the customer service team, setting performance standards, and ensuring that customer inquiries and issues are handled promptly and professionally. The manager will monitor service metrics, analyze customer feedback, and implement improvements to enhance satisfaction and operational efficiency. Daily tasks include managing escalated cases, coordinating with other departments to resolve complex problems, optimizing workflows, and maintaining consistent communication protocols. The Customer Service Manager will also contribute to training programs, documentation, and tools to support a high-performing, customer-focused team.
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