Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With more than 1,000 team members across five offices, the company supports over 100 global partners with services ranging from software development and analytics to digital solutions, business operations, and customer support. FlairsTech works closely with clients across North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and productivity. The organization places strong emphasis on its people, fostering a collaborative environment where talent and customer success are central to its growth and reputation.
Role Description This is a full-time, on-site Customer Service role located in Qesm El Maadi for fluent English speakers. The role involves handling inbound and outbound customer interactions via phone, email, and chat, ensuring clear communication and professional phone etiquette. Daily tasks include responding to inquiries, resolving issues, providing product or service information, and documenting customer interactions in internal systems. The Customer Service team member will work to maintain high levels of customer satisfaction and a positive customer experience, following established procedures and service standards. The role also includes collaborating with colleagues and supervisors to escalate complex cases, share feedback, and contribute to continuous improvement of support processes.
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