Job description:
Purpose of the Job
As a Consumer Customer Service Executive, you will ensure excellent customer support across phone, email, and chat. Your role is to resolve inquiries, manage issues, and maintain customer satisfaction and loyalty, while liaising with consumer protection service providers when needed.
Job Description
- Respond promptly to customer inquiries via multiple channels.
- Resolve issues efficiently, escalate when necessary.
- Ensure compliance with consumer protection laws.
- Assist with shipments, changes, and returns.
- Collect feedback to improve services.
- Keep accurate records of interactions.
- Collaborate with commercial, operations, and logistics teams.
- Participate in training to enhance skills.
- Meet performance targets (response time, resolution rate, satisfaction).
- Contribute to process improvements.
Job Requirements - Experience and Education
- * Bachelor’s degree in Business, Communications, or related field (preferred).
- 1–2 years of customer service experience.
- Knowledge of consumer protection regulations.
- Proficiency in Microsoft Office Suite.
Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus
