Company Description COB Solution supports medical providers by improving operational efficiency, optimizing workflows, and implementing innovative solutions that enhance patient care. The company focuses on helping healthcare organizations streamline processes and reduce administrative burdens. By delivering tailored services and technology-driven strategies, COB Solution enables clients to improve service quality and accelerate business growth. Team members contribute to impactful work that directly supports better experiences for both providers and patients.
Role Description This is a full-time, on-site Customer Service role based in Qesm El Maadi. The Customer Service representative will handle inbound and outbound communications with clients and patients, primarily in English at a B2–C1 level, through phone, email, and chat. Daily tasks include resolving inquiries, providing accurate information, documenting interactions in systems, and following up to ensure issues are fully addressed. The role involves maintaining professional phone etiquette, managing complaints, escalating complex cases when needed, and collaborating with internal teams to support efficient healthcare operations. The representative will focus on delivering a positive customer experience and supporting overall customer satisfaction.
Qualifications
- * Strong customer-facing skills, including Customer Support and Customer Service, with the ability to handle inquiries and resolve issues effectively.
- Focus on customer outcomes, demonstrating Customer Satisfaction and Customer Experience skills to ensure a positive, consistent service journey.
- Professional communication capabilities, including clear English communication at B2–C1 level and excellent Phone Etiquette.
- Bachelor’s degree (Grads Only) in any relevant field such as Business, Communications, or Healthcare-related discipline.
- Ability to work on-site in Qesm El Maadi, manage time effectively, and handle high-volume interactions with attention to detail.
- Comfort with using CRM or ticketing systems, basic computer literacy, and willingness to learn healthcare-related processes.
- Strong problem-solving skills, resilience under pressure, and a collaborative mindset to work with cross-functional teams.
- Prior experience in customer service or call center environments, especially within healthcare or medical services, is an advantage.
