About Us
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as
middle and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.
With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices
in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.
Role and Responsibilities:
- Provide front-line support to our customers via live chats, phones, and email.
- Answering queries and resolving client issues regarding our products, platforms, and promotion.
- Address customer feedback as well as complaints professionally.
- Record and update customer data and other relevant information when necessary.
- Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices
Qualifications and Requirements:
- Minimum 2 years of customer service experience.
- Willing to work on shifts (including weekends if required).
- Proficient in Microsoft Office.
- Fluent Italian & English including written and verbal communication skills.
- Effective communication skills.
- A logical and analytical approach to problem-solving.
Benefits and Perks:
- Competitive remuneration package (Basic salary + performance based bonus)
- Attractive transportation & travel allowance
- Rewarding career development with regional exposure.
- Team building, creation, birthday party, free flow of snacks and drinks.
