General Information
Ref # 260000D3
Location: Qatar-Doha
Job family: Cargo & Airport Operations
Closing Date: 2026-09-29
DescriptionJoin us at Qatar Airways Hub Customer Services TeamWe are seeking talented individuals to join as Customer Services Agent to join our award winning team in Ground Services Operations.
In this role you will provide 5-star engaging service to all Qatar Airways passengers in Hamad International Airport. You will have natural flair of delivering unforgettable customer service to all passengers travelling with Qatar Airways. You will ensure that the journey of each passenger is memorable throughout the different touch points in the Airport. Areas of service include lobby, check-in counters, aircraft boarding, coach releasing, transfer desks, arrivals, baggage services and transit hotel accommodation desk. You will constantly and consistently meet/surpass the needs of the passengers and maintain Qatar Airways professional image by adhering to all applicable policies and procedures.
You may be assigned to any of the following areas:
Customer ServicesYou will provide face to face service to Qatar Airways passengers and deals with their different needs. You will answer questions and offer information covering a wide variety of airline and/or airport related topics such as connecting flight information and direction assistance.
Check-in CountersYou will provide proactive service to passengers prior to check-in such as managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers so that they are directed to the relevant check-in counters and are handled efficiently. You will ensure that passengers' identification are verified and checked such as passport validity and relevant visa depending on destination.
Boarding GatesYou will initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of QR flights.
Transfer DeskYou will deliver efficient service at the transfer desks for arriving QR passengers who are connecting to another flights and ensuring that all information such as baggage details are recorded. You will issue boarding cards and meal vouchers where applicable so that the transfer passengers are processed accurately and expeditiously.
Hub Control CentreYou will ensure al pre and post flight activities are completed within the specified time frame. These include editing, monitoring, on loading, upgrade/downgrade of passengers and special load acceptance. You will assist in compiling reports, prepare the allocation for the next shift, action e-mails and prepare accurate hand-over.
Premium Operation and VIPYou will provide assistance and face-to-face customer services in Premium Check-in counters, Premium Transit areas, Premium Boarding gates and VIP Operations.
Be part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Disclaimer: This advertisement reflects a current recruitment requirement of Qatar Airways Group. Qatar Airways Group reserves the right, at any time, to amend, suspend, withdraw, or otherwise modify this recruitment process, including converting the vacancy into a talent pipeline for current or future hiring requirements. This advertisement does not constitute an offer of employment or a commitment to recruit.Qualification
About YouThe successful candidate will have the following skills and qualifications:
Don’t miss out on the chance to be part of our team. If you have what it takes to deliver the best, then this opportunity is for you.
About Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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