Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider in the Middle and Far East, delivering high value, innovative customer service solutions. The company focuses on customized outsourcing services that address the unique needs of each client, enabling them to concentrate on their core business. With global coverage and strong cultural awareness, ETISAL International applies industry best practices and advanced technologies across diverse sectors. The organization emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and is committed to providing first-class quality that enhances the value of its partners’ customers.
Role Description The Customer Service Agent for the Dubai Outbound Account is a full-time, on-site role based in Cairo, Egypt. The role involves making outbound calls to customers, providing accurate information about services and offers, and handling inquiries in a professional and friendly manner. The agent will be responsible for updating customer records, documenting interactions, and following defined scripts and guidelines while maintaining high service quality standards. Daily tasks include resolving basic issues, escalating complex cases to the appropriate teams, and meeting performance targets such as call quality, productivity, and customer satisfaction. The role also requires adherence to company policies, active participation in coaching sessions, and ongoing collaboration with team members and supervisors.
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