Job TitleCustomer Service Advisor – English Speakers - Ismailia
Job DescriptionJoin Concentrix Today!
About The RoleWe are seeking enthusiastic and customer-focused professionals to join our Retail Customer Experience team. In this role, you will support customers through various communication channels, delivering exceptional service while representing a leading retail brand.
Key Responsibilities
- Manage customer interactions through inbound calls, chat, and email.
- Resolve product, order, delivery, and service-related inquiries.
- Handle customer concerns and provide effective solutions while ensuring customer satisfaction.
- Process returns, exchanges, and account-related requests.
- Deliver a seamless customer experience by understanding customer needs and offering appropriate support.
- Maintain accurate records of customer interactions and actions taken.
- Achieve quality, productivity, and customer satisfaction targets.
- Contribute to a positive team environment and support business objectives.
Candidate Requirements
- High school diploma or equivalent.
- 6 months or more of customer service, retail, or contact center experience is preferred.
- English proficiency level B2 or above (spoken and written).
- Strong communication and active listening skills.
- Ability to work efficiently in a fast-paced environment.
- Good computer skills and familiarity with Microsoft Office applications.
- Strong problem-solving and decision-making abilities.
- Flexible to work rotational shifts.
What We Offer
- Competitive salary of EGP 15,625 Gross.
- Paid training and continuous learning opportunities.
- Clear career progression path.
- Dynamic and supportive workplace environment.
