Job TitleCustomer Service Advisor – Arabic Speakers - Ismailia
Job DescriptionJoin Concentrix Today!
About The RoleJoin one of the leading retail customer service operations and become the voice of a well-known retail brand. As a Customer Service Advisor, you will assist customers through phone, chat, and email channels, providing support, resolving inquiries, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer inquiries through voice, chat, and email channels.
- Provide accurate information regarding products, services, orders, and promotions.
- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
- Process requests such as order updates, returns, exchanges, and general inquiries.
- Build positive relationships with customers through professional and courteous communication.
- Meet individual and team performance targets and quality standards.
- Accurately document customer interactions within internal systems.
- Stay updated on products, services, and retail policies to provide the best customer support.
Candidate Requirements
- High school diploma or equivalent.
- Previous customer service experience is a plus.
- Arabic speaker with English proficiency level A2 or above.
- Strong communication and interpersonal skills.
- Basic computer and data entry skills.
- Ability to multitask and manage time effectively.
- Customer-focused mindset with strong problem-solving abilities.
- Ability to work in rotational shifts.
What We Offer
- Competitive salary of EGP 11,290 Gross.
- Professional training and development opportunities.
- Career growth within a global organization.
- Supportive and collaborative work environment.
