Customer Service Representative
Job Type: Full-time
Seniority Level: Entry Level
Workplace Type: On-site
Experience: 1+ year
Nationality: Saudi Nationals Only
About the Role
We are looking for a Customer Service Representative to receive and manage maintenance requests, follow up on their progress, and provide appropriate support in accordance with the ministry's approved policies and procedures.
Key Responsibilities
- Receive, register, and accurately document maintenance requests.
- Forward requests to the relevant department or team for action.
- Follow up on maintenance requests until completion and closure.
- Provide appropriate support and updates to customers throughout the process.
- Ensure requests are handled in accordance with approved policies and procedures.
Requirements
- Minimum 1 year of experience in customer service.
- Previous experience in receiving and following up on maintenance requests is preferred.
- Strong patience and ability to work under pressure.
- Good communication and follow-up skills.
- Saudi nationality is required.
