Kotiva Beauty is a holistic beauty brand that blends nature’s wisdom with scientific innovation to create clean, effective skincare and haircare solutions. The company partners with dermatologists and botanical experts to develop microbiome-focused formulas that support skin and scalp health while prioritizing sustainability and inclusivity.
Kotiva’s mission is to empower individuals to feel confident in their own skin through personalized “Skin-Stream” rituals rather than trend-driven products. The team is a diverse collective of chemists, creators, and visionaries united by a commitment to science-backed, planet-conscious beauty.
Role Description
Kotiva Beauty is looking for an experienced and detail-oriented CRM Administrator to join our growing team. This is a full-time position based in Cairo, Egypt, supporting the effective management and utilization of the company’s CRM systems.
The CRM Administrator will be responsible for managing and maintaining CRM platforms, ensuring the accuracy, consistency, and integrity of customer and sales data. The role will involve regularly updating customer records, interactions, and sales information, generating reports and dashboards, and analyzing customer data to support business decision-making.
The CRM Administrator will work closely with sales and marketing teams to ensure effective CRM usage and adherence to company processes. Responsibilities will also include monitoring system performance, troubleshooting basic CRM issues, supporting users, and providing basic training on CRM tools and processes.
Experience with Gemstone CRM is preferred, while hands-on experience with Salesforce or similar CRM platforms is highly valued. The successful candidate should have strong analytical, organizational, and problem-solving skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Qualifications
Employment Details
Interested candidates are invited to send their updated CV to hr@vitakode.com.
