Who We Are:
Prisma is the trusted industry platform powering the future of advertising. We connect media, technology, and data to enable marketers and agencies to plan, buy, and measure across all channels—with precision, automation, and intelligence. Our AI-driven solutions optimize workflows, unlock insights, and deliver measurable outcomes for the world’s leading brands and agencies.
What You Will Do:
Join the Customer Engagement team to act as the link between customers and Product & Dev teams. You will handle backlog triage, integrate Prisma Next Gen features for the French market, and automate platform processes. You will work closely with the rest of the client team and report to one of the directors while coordinating with Development and Product teams.
- Act as the technical interface between CE (front office) and Product/Development teams: clarify requests, translate customer needs into technical user stories, and track progress.
- Manage daily ticket triage: classify, provide initial prioritization, reproduce incidents, and route to the appropriate owners.
- Develop and deliver localized features for Prisma Next Gen (regulatory adaptations, France-specific market workflows).
- Implement and maintain deployment scripts to facilitate releases.
- Produce technical documentation, support guides and runbooks for the CE team.
- Contribute to reporting and KPI dashboards.
- Work closely with the rest of the client-facing team (CE), report to one of the directors, and maintain regular liaison with Development and Product teams to ensure alignment and quality
- Serve as the technical link between the Customer Engagement (CE) team and Product & Development teams to support delivery and localization of Prisma Next Gen features (Finance/Media).
Who you are:
- 2+ years of software development experience (mid-level).
- Relational databases (Postgres/MySQL) — ability to write queries and diagnose performance.
- Ticketing & collaboration tools: Jira (highly desired), Slack, DevOps.
- Excellent French communication (required); professional English (reading/writing/speaking).
- Customer service mindset: active listening, clear formulation of needs and priorities.
- Ability to explain technical concepts to non-technical stakeholders (CE, clients).
- Autonomy, ownership, rigor and organization in a hybrid context.
- Analytical mindset to turn customer incidents into corrective actions and product improvements.
- Patient teaching skills for onboarding/training non-technical CE members.
- Experience in SaaS, AdTech or media platforms is a plus.
- Previous experience in technical support / triage / client-tech liaison roles strongly appreciated.
