About the Role:
We are looking for a Customer Care Representative to join our team remotely. The ideal candidate will have a Bachelor’s degree in Veterinary Medicine and previous experience in sales and customer service.The role involves responding to customer inquiries across social media and other communication channels, providing accurate information about our veterinary genetic testing and services, following up with potential customers, and supporting the sales process from initial inquiry to conversion.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries received through social media, WhatsApp, and other communication channels.
- Provide customers with clear and accurate information about veterinary genetic testing, products, and services.
- Understand customer needs and recommend the most appropriate products or services.
- Follow up with potential customers and convert inquiries into sales.
- Handle customer questions, concerns, and requests professionally and efficiently.
- Maintain accurate records of customer interactions, inquiries, and sales follow-ups.
- Coordinate with the relevant internal teams when technical or specialized support is required.
- Follow up with customers after inquiries or purchases to ensure a positive customer experience.
- Support promotional campaigns and sales activities across digital channels.
- Meet assigned customer service and sales targets.
Requirements:
- Bachelor’s degree in Veterinary Medicine is required.
- Previous experience in sales, customer service, or a customer-facing role is required.
- Practical knowledge and experience with horses and camels is required.
- Strong communication and interpersonal skills.
- Excellent written and verbal English communication skills.
- Comfortable communicating with customers through social media and messaging platforms.
- Strong sales and negotiation skills with a customer-focused approach.
- Ability to understand customer needs and confidently recommend suitable products or services.
- Good computer skills and familiarity with CRM systems and communication platforms.
- Strong follow-up, organization, and time-management skills.
- Ability to work independently in a fully remote environment.
- Availability to work full-time according to the assigned working schedule.
- Knowledge of genetic testing and veterinary diagnostics is a plus.
Experiences:
- Handling customer inquiries related to veterinary products or services.
- Converting customer inquiries into sales.
- Familiar with genetic testing used to assess inherited diseases or traits in horses.
- Comfortable explaining technical or veterinary information to customers in a simple and easy-to-understand way.
