Job Summary:
We are looking for a motivated Customer Accounts Specialist to manage B2B client accounts, maintain strong customer relationships, understand client requirements, and coordinate with internal teams to ensure high-quality service delivery and customer satisfaction.
Key Responsibilities:
- Manage and maintain relationships with assigned B2B corporate clients.
- Understand clients’ manpower and workforce requirements.
- Coordinate with Recruitment and Operations teams to ensure client requirements are fulfilled.
- Follow up on client requests, inquiries, contracts, and service-related matters.
- Conduct regular client meetings and follow-ups.
- Address client concerns and ensure timely resolution of issues.
- Monitor account performance and identify opportunities to improve client satisfaction.
- Support account growth by identifying additional business opportunities with existing clients.
- Maintain accurate records of client interactions, requirements, and account activities.
- Achieve assigned customer account and business targets.
Requirements:
- Diploma or Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
- 1+ year of experience in Customer Accounts, Account Management, B2B Sales, Business Development, or a related field.
- Strong communication, negotiation, and relationship management skills.
- Ability to build and maintain professional relationships with B2B clients.
