POSITION PURPOSE
The Country Manager is responsible for executing the COMPANY ’s strategy at the country level by overseeing Licensor-Licensee operations, ensuring alignment with Brand standards and culture, and driving sustainable growth. Country Manager acts as the direct operational leader within the country, ensuring delivering high‑quality results, maintain strong compliance, and achieve performance targets as established by COMPANY .
Guide and coach his/her direct reportees to achieve their goals and also ensure that all teams within a unit are functioning well.
ESSENTIAL FUNCTIONS
- Translate the strategic direction into actionable operational plans at the country level.
- Drive achievement of country-specific KPIs in alignment with organizational performance goals.
- Monitor overall business performance within the country and recommend improvement initiatives to the GCC-General Manager.
- Support market expansion plans, new site openings, and local business development activities.
- Oversee day‑to‑day country operations to ensure smooth, efficient, and effective functioning across all units.
- Ensure all departments meet operational standards related to quality, customer service, and productivity.
- Conduct regular meetings with stakeholders to finalize gaps and implement corrective actions where gaps exist.
- Lead and coach departmental managers, ensuring they achieve their objectives and maintain operational discipline.
- Foster a positive, inclusive, and high‑performance team culture aligned with organizational values.
- Implement customer retention strategies and ensure consistent delivery of high‑quality services and products.
- Promote the brand locally through active engagement with customers, partners, and community stakeholders.
- Manage country-level budgets, ensuring financial targets are met and cost efficiencies are achieved.
- Track and report on country-level P&L/KFR performance, operational costs, and financial health.
- Recommend strategic cost-control initiatives to support operational stability and profitability.
- Implement continuous improvement measures to enhance productivity and operational efficiency.
- Monitor key metrics such as labor productivity, sales per employee, and operational throughput.
- Identify operational risks and implement corrective actions.
- Ensure zero tolerance for non-compliance and drive a strong culture of ethical business practices.
- Provide regular operational, financial, and strategic performance reports to the GCC General Manager.
- Maintain strong communication channels with department managers, shared service team and actively address operational challenges.
- Represent the organization in meetings with local authorities, partners, and external stakeholders as required.
- Lead country-level execution of major projects, including new restaurant openings, operational rollouts, and system implementations.
- Track progress of all key projects and ensure timely completion in line with corporate standards.
QUALIFICATION STANDARDS
We do expect that you do have the experiences/ behaviors below. You:
· Have a high level of emotional intelligence to adapt to various cultural settings and situations;
· Consider every situation as a marketing opportunity to showcase the products and services;
· Have passion for new trends and relates this to practical business application;
· Communicates effectively at all levels assertively;
· Play as a team and put the efforts of the team members before your own;
· Celebrate success within the team;
· Have immaculate personal presentation e.g. grooming and conversational ability;
· Adapt to sudden changes in operation;
· Demonstrate effective problem-solving skills and analysis of issues and trends, in order to develop and apply appropriate strategies;
· Have the ability to plan and prioritize in order to achieve deadlines;
· Uphold ethical business practices.
- · Holds quarterly performance reviews
