About Tech Mahindra Egypt
Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers.
As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.
Overview
We are looking for a customer-facing Copilot Digital Cloud Solution Architect (DCSA) to drive Microsoft 365 Copilot adoption, consumption, and business value realization across SME&C customers. The role combines Copilot adoption, technical advisory, security and governance guidance, and customer success management to help customers successfully deploy and scale AI solutions.
Key Responsibilities
- Drive Microsoft 365 Copilot adoption and Premium Regular Usage (PRU).
- Act as a trusted advisor for Copilot, Copilot Chat, and AI solutions.
- Develop and execute adoption and change management plans.
- Support customers in AI readiness, governance, security, and compliance.
- Remove technical blockers across identity, licensing, security, and platform readiness.
- Coordinate execution through partners and Microsoft delivery teams.
- Engage business and technical decisionmakers to drive measurable business outcomes.
- Manage usage milestones and customer success plans.
- Identify opportunities for Copilot expansion and additional AI workloads.
Required Qualifications
- Bachelor's degree or equivalent experience.
- 7+ years of experience in cloud technologies, IT consulting, solution architecture, or digital transformation.
- 5+ years in enterprise customer-facing roles.
- 5+ years delivering technical projects and customer solutions.
- Strong Microsoft 365 and cloud platform experience.
- Experience deploying and driving adoption of Microsoft 365 Copilot.
- Experience with adoption and change management practices.
- Strong communication and stakeholder management skills.
Certifications
- MS-102: Microsoft 365 Administrator Expert
- SC-401: Information Security Administrator Associate
- AB-900: Microsoft 365 Copilot & Agent Administration Fundamentals
- AB-100: Agentic AI Business Solutions Architect Expert
- AB-730: AI Business Professional Associate
