We are looking for a strategic, data-first Commercial Strategy & Performance Manager to drive commercial excellence across our local merchant account team. In this role, you will own KPI frameworks, performance management systems, and bonus cycle design — ensuring the account management organization operates with clarity, accountability, and aligned commercial incentives.
You will sit at the intersection of business analysis, commercial operations, and people performance, playing a pivotal role in scaling team effectiveness and driving measurable business outcomes.
What You'll Do
- Design and own the KPI framework for the local account team, aligning metrics with company-wide commercial goals.
- Build and maintain performance management systems — including account scorecards, team dashboards, and regular performance reviews — to track progress against targets at both account and portfolio level.
- Lead bonus cycle management: design incentive structures, model payout scenarios, and ensure timely and accurate bonus calculations and disbursements.
- Perform deep-dive business analysis: account segmentation, growth opportunity sizing, funnel diagnostics, and profitability analysis to inform account strategy and prioritization.
- Develop and automate reporting infrastructure: build self-serve dashboards and recurring reports (daily/weekly/monthly) so that account managers and leadership always have visibility into performance.
- Partner with Account Management, Finance, and Leadership to set quarterly and annual targets, calibrate expectations, and translate strategy into operational execution plans.
- Identify performance gaps and drive interventions — coaching plans, account support, territory reallocation — to improve account manager productivity and close gaps.
- Build standardized performance playbooks, reporting templates, and analytical frameworks to scale consistency and transparency across markets and categories.
What We Need From You
- 5+ years of experience in business analysis, commercial operations, business performance, or a similar analytical role in e-commerce, food delivery, or internet platforms.
- Strong hands-on analytics toolkit: advanced Excel/Google Sheets, BI dashboards (Tableau, Power BI, Looker, or similar), and data visualization best practices.
- SQL proficiency required — comfortable writing queries to extract, join, and aggregate data from multiple sources independently.
- Experience designing and managing KPI frameworks and performance management systems for commercial teams.
- Experience managing bonus/commission cycles — from structure design to calculation, communication, and payout.
- Strong understanding of account management operations, portfolio management, and commercial incentive design.
- Experience with statistical analysis, forecasting, or modeling (e.g., Excel-based scenario modeling, Python/R is a plus).
- Excellent communication and stakeholder management skills, with the ability to translate complex data into clear narratives for non-technical audiences.
What Makes This Role Exciting
- Shape the performance engine of a fast-growing account management organization — your frameworks directly impact how the team operates and grows.
- Combine analytical rigor with commercial strategy to design systems that drive accountability and results.
- Work closely with account leadership, finance, and strategy teams in a dynamic, high-impact environment.
- Own end-to-end performance processes — from target setting to bonus payout — with real visibility into business outcomes.
