We’re launching a new coffee house brand — and we’re looking for an Operations Manager to be part of the journey from day one.
We are looking for an experienced and energetic Coffee House Operations Manager to lead the day-to-day operations of our coffee house outlets, ensure an outstanding customer experience, and build a strong, high-performing team.
This is a great opportunity for someone who is passionate about coffee, hospitality, people, and operational excellence and wants to play a key role in building a new brand.
Key Responsibilities
- Lead and oversee the daily operations of the coffee house outlets.
- Ensure consistent service quality, product quality, and customer experience across all locations.
- Develop and implement operational procedures, standards, and checklists.
- Manage outlet performance against sales, profitability, cost, and operational targets.
- Monitor and control COGS, labor cost, wastage, inventory, and operating expenses.
- Recruit, coach, develop, and retain high-performing outlet teams.
- Ensure compliance with food safety, hygiene, health & safety, and company standards.
- Monitor customer feedback and drive continuous improvements.
- Work closely with the Brand, Marketing, Finance, HR, and Supply Chain teams to support business growth.
- Support the opening and operational readiness of new branches.
- Identify opportunities to improve sales, efficiency, and customer loyalty.
- Build a strong service culture aligned with the new brand identity.
What We’re Looking For
- 5+ years of experience in coffee shops, cafés, QSR, restaurants, or hospitality operations, with at least 2 years in a managerial role.
- Strong understanding of coffee house / café operations and multi-outlet management.
- Proven experience managing teams and achieving sales and profitability targets.
- Strong commercial and financial awareness.
- Excellent leadership, communication, and problem-solving skills.
- Hands-on, energetic, and customer-focused approach.
- Experience in new outlet openings or launching a new concept is a strong advantage.
- Passion for building teams, developing people, and creating exceptional customer experiences.
Why Join Us?
This is more than an operations role — it’s an opportunity to help build a new coffee house brand from the ground up.
If you are ready to build, lead, and make an impact, we would love to hear from you.
Apply now and be part of our journey!
