Client Success Manager (CSM)
We’re looking for a Client Success Manager who can build strong client relationships, improve retention, and identify opportunities to grow existing accounts.
This is not just a support role. You’ll be responsible for helping clients get results, solving problems quickly, keeping accounts active, and finding opportunities to increase revenue.
What You’ll Do
- * Manage client relationships after the initial sale
- Build strong relationships and become the main point of contact for clients
- Identify opportunities to increase budgets, lead volume, services, or accounts
- Own and manage an ongoing upsell pipeline
- Reactivate paused or inactive accounts
- Handle client concerns around lead quality, performance, billing, and expectations
- Reduce churn by identifying problems early and creating clear solutions
- Handle cancellation, refund, and chargeback conversations professionally
- Track client activity, follow-ups, notes, and tasks inside the CRM
- Work closely with sales and operations to make sure clients receive a smooth experience
- Monitor account performance and identify opportunities to improve results
What We’re Looking For Strong English communication skills
* Previous experience in client success, account management, sales, or a similar client-facing role
* Confident communicating with business owners and decision-makers
* Strong problem-solving and conflict-resolution skills
* Comfortable discussing upsells and additional services with existing clients
* Highly organized with strong follow-through
* Experience using GoHighLevel or a similar CRM* is preferred
* Able to remain calm and professional during difficult client conversations
* Revenue-focused mindset with a strong understanding of retention and client satisfaction
What We Offer Competitive net base salary paid in USD
* Uncapped commission and KPI bonuses paid in USD*
* Opportunity to earn more by growing and retaining client accounts
* Long-term growth opportunities
* Performance-driven environment where strong results are rewarded
If you’re confident working directly with clients, solving problems, and growing existing accounts, we’d love to hear from you.