Purpose of the RoleThe Client Delivery Manager is the single point of accountability for the delivery of a major enterprise software platform to a large utility client. The role owns the client relationship day-to-day, drives contractual milestones through to formal acceptance, and protects both the delivery schedule and the commercial terms of the contract.
This is a governance and relationship role, not an engineering one. The postholder works in partnership with CTO and with a Product Manager who owns scope definition, and with Business Development Director who owns the commercial relationship above the project.
Key ResponsibilitiesClient Relationship* Act as the client's primary point of contact for all delivery matters. * Run the weekly status meeting and issue the written status report and action log. * Maintain and actively manage the client stakeholder map — control centre engineers, IT, procurement, and the executive sponsor. * Escalate early and in writing. No issue should reach the company first from the client's side.
Delivery Governance* Own the master schedule and drive it against contractual milestones. * Maintain the RAID log (risks, assumptions, issues, dependencies) and review it weekly with the delivery team. * Coordinate FAT, SAT, UAT, training, and go-live readiness in partnership with the Technical Delivery Lead. * Chair the bi-weekly steering committee with both executive sponsors.
Commercial Protection* Drive milestone acceptance sign-offs, which are the contractual triggers for invoicing. * Enforce change control: no scope moves without a documented, priced, and signed change request. * Flag margin risk, schedule slippage, and dependency failures to the Delivery Director before they translate into cost. * Support Business Development on change order pricing and expansion opportunities.
Internal Coordination* Translate client requirements and complaints into work the engineering team can consume. * Interface with the Product Manager on scope definition and backlog priority, protecting the product roadmap from unmanaged client-specific demands. * Direct the Project Coordinator on documentation, minutes, trackers, and the invoicing pack. * Shield the engineering team from unmanaged client interruption.
Post Go-Live* Transition the account into support and SLA governance. * Identify follow-on work and hand qualified opportunities to Business Development.
RequirementsEssential* Bachelor's degree in engineering, computer science, or a related field. * Seven or more years in delivery or project management of enterprise software for large organisations. * Demonstrated experience delivering to Egyptian utility, government, or state-owned clients — including procurement culture, approval chains, and formal correspondence. * Track record of owning contractual milestones through to client acceptance and payment. * Strong technical literacy: able to read architecture diagrams, interrogate estimates, and recognise when an engineering explanation does not hold. * Fluent Arabic and English, including formal written reporting (French or German is a plus).
Desirable* Exposure to SCADA, EMS, ADMS, or OT environments in any capacity. * Familiarity with utility control centre operations. * PMP, PRINCE2, or an equivalent project management qualification. * Prior experience working with transmission or distribution utilities.
Attributes* Comfortable being the person who says no to the client. * Writes clearly and often — the paper trail is part of the job. * Curious about the technical domain without wanting to do the technical work.
Success Measures — First 12 Months
