Engagement Details
- Job Title: Cards Product Management Specialist
- Client: Bahrain based client
- Employment Type: 12 -Month Contract
- Location: Onsite in Bahrain
- Experience Level: 10-15 Years
Role Overview
Our client, a leading credit card issuer and payment acquirer, is seeking to onboard a Cards Product Management Specialist for driving the strategic development, commercialization,
and lifecycle management of card products. This includes overseeing product launches, optimizing portfolio performance, managing vendor relationships, and ensuring compliance with regulatory standards. The role is pivotal in enhancing customer engagement, profitability, and operational efficiency across the card business. The specialist will guide and support in executing strategies aimed at generating revenue through products in alignment with
consumer banking strategy, with a focus on the whole of bank value which is not limited to Card Launches and ongoing product management.
Key Responsibilities
Product Strategy & Development
- Lead the design and rollout of innovative card products tailored to market needs
- Define product value propositions (CVPs) and pricing strategies
- Recommend promotional campaigns and tactical plans to boost card performance
- Support monitoring of product performance post-rollout; help resolve product or sales issues for continuous improvement
Commercialization & Sales Enablement
- Support commercialization and launch of new products/solutions — recommending pricing, providing sales tools, and training sales teams for successful knowledge transfer (in partnership with acquisitions)
- Support sales teams with training, tools, and product knowledge to drive acquisition and usage
- Provide guidance to client-facing professionals and sales teams to solve complex client needs through products
- Identify new business opportunities to support clients with the company's solutions
Cross-Functional Collaboration & Revenue Alignment
- Collaborate with marketing, sales, operations, and compliance for successful product launches
- Guide and support strategy execution to generate revenue in alignment with consumer banking strategy
- Support client profit and growth for cards — revenue, credit costs, and direct/allocated costs
Governance, Compliance & Operations
- Manage product management for cards, audit, compliance matters, and complaints support
- Ensure seamless delivery of regulatory changes and compliance adherence
- Manage integration with card processing systems, switches, and vendors
- Provide technical support for card applications and resolve operational issues
Program & Client Delivery
- Support delivery of large programs for clients from initiation to benefit realization
- Ensure successful execution of projects across clients/businesses —identifying/mitigating risks, solving issues, developing plans, keeping to timescales, budgets, and quality criteria (including re-aligning scope/objectives mid-program for maximum value)
- Develop strong, lasting client relationships — acting as a go-to resource and trusted advisor on industry and firm knowledge
KPIs
- Sales and acquisition growth
- Spend, ENR, and revenue growth from card products
- Number of successful card launches and time to market
- Reduction in credit costs and profitability optimization
- Successful execution of marketing campaigns
- Customer satisfaction and superior customer experience
- Timely and effective product rollout and commercialization
Knowledge and Experience
- Bachelor’s or Master’s degree in Business, Finance, Marketing, or related field.
- Strong understanding of card payments, processing systems, and regulatory environments.
- 10 to 15 years of proven experience in product development, portfolio management, and cross-functional collaboration.
- Excellent analytical, communication, and stakeholder management skills.
