Company Description TP Group, formerly known as Teleperformance, is a long-established leader in digital business services with nearly 47 years of industry experience. The company has evolved to meet the demands of the AI era, combining advanced technology with a strong focus on human-centered customer support. TP positions itself as modern, agile, and empathetic, delivering intelligent, future-ready solutions to global clients. Team members join a company committed to innovation, continuous improvement, and high-quality service in every customer interaction.
Role Description This full-time Call Centre Agent (B2/C1) | Grads role is an on-site position based in New Cairo. The agent will handle inbound and outbound customer calls, respond to inquiries, and provide accurate information and support in line with company policies and procedures. Daily tasks include resolving customer issues, documenting interactions in the system, and following up on pending requests to ensure timely solutions. The role also involves meeting performance targets for call quality, response time, and customer satisfaction, while maintaining a professional and empathetic communication style. Agents will collaborate with team leaders and colleagues, participate in training, and contribute to a positive and efficient contact center environment.
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