Company Description Gourmet Egypt is a leading food retail and production company that has been serving passionate food lovers since 2006. The company combines premium imported and high-quality local ingredients to create its “Handcrafted by Gourmet” product range, developed by in-house culinary experts and visiting celebrity chefs. With modern production facilities and a strong focus on innovation, Gourmet Egypt offers customers a unique experience through its flagship stores and advanced e-commerce platform, including a webstore, mobile app, and shoppable recipes. The company’s mission is to help customers enjoy lovingly made food that enhances their lives, fosters community, and encourages them to be adventurous foodies. Team members are valued for their skill, passion, and genuine care for customers, creating a welcoming, family-like environment.
Role Description This is a full-time, on-site Call Center role based in Zamalek, Cairo. The Call Center team member will respond to incoming customer calls, messages, and inquiries, providing accurate information about products, promotions, and services. Daily tasks include handling orders, resolving complaints, coordinating with store and operations teams, and ensuring that each customer interaction reflects Gourmet Egypt’s high service standards. The role involves maintaining clear records of customer interactions in the system, following call center scripts and guidelines, and supporting customers with online ordering through the website and mobile app. The team member will collaborate closely with colleagues, uphold a positive attitude, and contribute to a supportive, customer-focused environment.
Qualifications
