At the German International University (GIU) in Cairo, we provide an exceptional academic experience that connects world-class education with real-world impact.
We are looking for a customer-focused, patient, and solution-oriented Call Center Agent to join our Admissions and Student Support Team. In this role, you will be the first point of contact for parents, students, and applicants — answering incoming calls, responding to inquiries, managing complaints, and providing accurate information about GIU’s programs and services.
If you enjoy helping others, have strong communication skills, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career in higher education.
Key Responsibilities
- Handle all incoming calls and respond to caller inquiries in a professional and timely manner.
- Provide inquirers with accurate and complete information about GIU’s admission requirements, programs, and procedures.
- Identify, research, and resolve student or applicant issues using the university’s computer system.
- Follow up on inquiries that are not solved immediately and proactively contact the inquirer.
- Communicate with other departments (e.g., Academic Affairs, Registration, IT) to resolve complaints and complex issues.
- Route calls to appropriate resources or team members when necessary.
- Maintain a professional company image through voice and online interactions.
- Perform other duties as assigned by the direct supervisor.
Qualifications & Requirements
- Bachelor’s degree from a recognized university (required).
- 0–2 years of experience in a call center or customer service environment (entry-level welcome).
- Fluent English communication skills — both spoken and written (required). Excellent Arabic speaking skills also required.
- Proficient in Microsoft Office Suite and internet applications.
- Strong knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situations appropriately and remain calm under pressure.
- Creative problem-solving and effective communication skills.
- Organized, flexible, friendly, and a strong team player.
- German language is an asset.
What We Offer
Package includes:
- Transportation – GIU Buses
- Medical Insurance – Next Care
- Social Insurance
- WIR Loyalty Program Discounts
- Postgraduate studies & Self-development support
Working Hours:
- 08:30 AM to 05:00 PM
- 5 working days per week (Friday and another day off)
