Outbound Sales Call Center Manager
NAOS Solutions is hiring for a client.
We are looking for a hands-on, results-driven Outbound Sales Call Center Manager to lead multiple outbound sales campaigns and take full ownership of team performance, campaign results, and client relationships.
Key Responsibilities
- Lead and manage multiple outbound sales campaigns, with a strong focus on US accounts.
- Take ownership of sales targets, KPIs, conversion rates, and overall campaign performance.
- Monitor daily performance and identify issues or performance gaps at an early stage.
- Coach and develop sales teams to improve productivity, conversion, and revenue.
- Manage cold, warm, and hot lead campaigns.
- Work closely with clients to ensure campaign objectives and performance expectations are met.
- Support campaign onboarding and ensure smooth operational setup.
- Analyze sales data and performance reports to identify trends and opportunities for improvement.
- Manage and optimize the use of dialers, CRM systems, and lead management tools.
- Develop and implement action plans to improve underperforming campaigns.
- Ensure effective communication between operations, sales teams, and clients.
Requirements
- 5+ years of experience in outbound sales.
- 3+ years of experience managing outbound sales teams.
- Proven experience managing US outbound sales accounts is mandatory.
- Strong understanding of the US market, customers, and outbound sales environment.
- Proven experience managing cold, warm, and hot leads.
- Strong track record of improving conversion rates and sales performance.
- Excellent coaching, leadership, and performance management skills.
- Experience in client management and campaign onboarding.
- Hands-on knowledge of dialers, CRM systems, lead management, and sales analytics.
- BPO / outsourced call center experience is preferred.
- Excellent English communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Results-driven mindset with strong ownership and accountability.
What We’re Looking For
We need a manager who has hands-on experience with US outbound sales accounts, understands sales numbers and performance metrics, identifies problems early, coaches teams effectively, manages clients confidently, and can turn underperforming campaigns around.
