Company Description Rasha Ayoub Pharmacy is a community-focused pharmacy dedicated to providing reliable, safe, and accessible medication and health services. The pharmacy emphasizes friendly, professional service and aims to support customers with clear information about prescriptions and over-the-counter products. Team members work collaboratively to maintain high standards of accuracy, confidentiality, and care. The environment is fast-paced yet supportive, offering opportunities to learn more about pharmacy operations and customer interaction.
Role Description This is a full-time, on-site Call Center role based at Rasha Ayoub Pharmacy in El Mansoura. The Call Center team member will handle incoming and outgoing calls, respond to customer inquiries, and provide information on pharmacy services, medications, and order status. Daily tasks include resolving customer issues, documenting interactions in the system, coordinating with pharmacy staff, and following established procedures for prescription-related questions and deliveries. The role involves updating customer records, maintaining confidentiality and data accuracy, and ensuring that callers receive timely, courteous, and clear assistance. The team member is expected to follow call center performance standards, adhere to pharmacy regulations, and contribute to a positive customer experience.
Qualifications
* Strong Customer Support and Customer Service skills, with a focus on empathy and problem resolution.
* Effective Communication abilities, including clear speaking, active listening, and professional phone etiquette.
* Experience or familiarity with Contact Centers, including call handling, ticketing, or CRM systems.
* Solid Computer Literacy, including basic data entry, email use, and navigating web-based software.
* Ability to work on-site in El Mansoura on a full-time schedule.
* Attention to detail, reliability, and the ability to follow structured procedures and privacy standards.
* Previous experience in a pharmacy, healthcare, or call center environment is an advantage.
* High school diploma or equivalent; additional training in customer service or healthcare support is beneficial.
