Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners in software development, analytics, digital solutions, business operations, and customer experience. FlairsTech works closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and productivity. The company’s success is strongly linked to its people-centric culture and focus on professional growth. Joining FlairsTech means being part of a collaborative environment that values quality, partnership, and continuous improvement.
Role Description This is a full-time, hybrid C1 English Customer Service Agents Night shift role based in Qesm El Maadi, with some work-from-home flexibility. The agent will handle inbound and outbound customer interactions, respond to inquiries, and resolve issues via phone, email, and chat in English. Daily responsibilities include accurately identifying customer needs, providing clear information and solutions, and documenting each interaction in the relevant systems. The role involves maintaining service level agreements, following established procedures, and escalating complex cases when necessary. Agents are expected to contribute to a positive customer experience, meet performance targets, and collaborate with team members and supervisors to improve processes and service quality.
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