Role Summary
To lead and manage the branch's sales operations, ensuring the achievement of sales targets, operational efficiency, and superior customer experience. This role involves strategic planning, team management, and fostering relationships with customers to drive revenue growth and brand loyalty.
About Legend Holding
Legend Holding Group is a diversified enterprise headquartered in Dubai, operating across the Middle East and African region. With a strong focus on sustainability and innovation, the group manages a growing portfolio of companies in automotive, trading, energy, Travel and tourism, and mobility services.
Rooted in Loyalty, Excellence, and Progress, we lead innovation and technology to seamlessly connect the physical and digital worlds.
Our goal is to become a leader in intelligent, data-driven solutions because Together We Grow.
Position: Branch Manager / Sales Manager
Location: Dubai, UAE
Department: Sales
Reports To: General Manager
Key Responsibilities
- Develop and implement sales strategies to achieve branch targets.
- Monitor sales performance, analyze data, and prepare regular reports on sales metrics.
- Achieve Showroom Monthly Set Target.
- Identify and capitalize on market opportunities to maximize revenue.
- Drive B2C and B2B sales while ensuring high levels of customer satisfaction.
- Recruit, train, and mentor the sales team to ensure high performance.
- Set clear goals and KPIs for team members and monitor their progress.
- Conduct regular team meetings to communicate goals, share updates, and address challenges.
- Foster a positive, results-driven work culture.
- Ensure all customers receive excellent service throughout their journey.
- Handle escalated customer inquiries and complaints, resolving issues efficiently.
- Build long-term relationships with customers and key accounts.
- Oversee daily operations of the branch, ensuring compliance with company policies.
- Manage inventory levels, ensuring the availability of vehicles and accessories.
- Coordinate with other departments (e.g., after-sales, finance) for seamless operations.
- Collaborate with the marketing team to implement promotional campaigns.
- Organize showroom events and product launches to attract customers.
- Actively participate in market research to understand customer preferences and industry trends.
- Prepare and manage the branch's budget, ensuring cost control and profitability.
- Monitor pricing strategies and discounts to maintain competitiveness while achieving margin goals.
Education
Education: Bachelor's degree in business administration, Sales, Marketing, or related field.
Experience: Minimum 5 years in automotive sales, with at least 2 years in a managerial role.
Skills
- Strong leadership and people management skills.
- Excellent sales and negotiation capabilities.
- Analytical skills for performance monitoring and decision-making.
- Proficiency in CRM tools and Microsoft Office Suite.
- Outstanding communication and interpersonal abilities.
Key Performance Indicators (KPIs)
- Achievement of monthly/quarterly sales targets.
- Customer satisfaction and Net Promoter Score (NPS).
- Sales team performance metrics (e.g., closing ratio, average deal size).
- Inventory turnover rate.
- Branch profitability.
