Company Description NEXperience is a customer experience innovation company that helps global brands redefine how they engage with their customers. By combining specialized talent, advanced AI technologies, and deep industry knowledge, the company delivers scalable nearshore solutions in customer support, digital sales, and back-office operations. NEXperience serves sectors such as healthcare, technology, education, and e-commerce, with services designed to improve efficiency and reduce costs. The organization operates with strict compliance to standards like HIPAA and GDPR, providing secure and reliable support. Based in Egypt and serving clients worldwide, NEXperience offers 24/7 operations to support fast-growing startups and established enterprises.
Role Description This is a full-time, on-site role based in New Cairo for bilingual French/English speakers. The role involves handling customer inquiries and support requests in both French and English through phone, email, and chat, ensuring prompt and accurate responses. Responsibilities include understanding customer needs, providing clear information about products and services, and escalating complex issues to the appropriate teams when needed. Team members also document interactions in the company’s systems, follow established procedures and quality standards, and contribute to continuous improvement of CX processes. The position requires collaboration with colleagues and supervisors to meet performance targets while maintaining a professional and inclusive communication style.
Qualifications
* Strong language proficiency in both French and English, with clear verbal and written communication.
* Customer service and support skills, including active listening, empathy, and problem-solving.
* Basic computer literacy and comfort with CRM tools, ticketing systems, and common office software.
* Ability to work on-site in New Cairo and collaborate effectively in a team-based environment.
* Previous experience in BPO, CX, customer support, or call center environments is an advantage.
* Familiarity with technology, e-commerce, or healthcare services is beneficial.
* Strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently.
* Willingness to work flexible shifts, including evenings, weekends, or holidays as needed.
