Company Description NEXperience is a customer experience innovation company that helps global brands transform how they engage with their customers. By combining skilled teams, advanced AI technologies, and sector-specific knowledge, NEXperience delivers scalable solutions in customer support, digital sales, and back-office operations. The company serves clients across healthcare, technology, education, and e-commerce, with a strong focus on cost efficiency and compliance with HIPAA and GDPR standards. Trusted by fast-growing startups and established enterprises, NEXperience provides flexible, nearshore services that operate 24/7. From its base in Egypt, NEXperience supports organizations worldwide in building outstanding customer experiences.
üöÄ We‚Äôre Hiring: Bilingual Customer Support Specialists (French & English) üöÄ
Are you fluent in French and English? Looking to boost your career in a dynamic international environment? Join our team in El Rehab City, Cairo!
About the Role Location: El Rehab City, Cairo, Egypt üìç * Employment Type: Full-time ‚è∞ * Languages Required:* French (C1) & English (B2)
Key Responsibilities Handle Support: Respond to customer inquiries via calls, emails, and live chats in French & English. * Resolve Issues: Provide fast, effective solutions with a customer-first approach. * Record Keeping: Update CRM records accurately after each interaction. * Achieve Metrics:* Meet core quality and performance targets (CSAT, FCR).
Requirements Languages: C1 Level French and B2 Level English (both required). * Experience: Customer service/contact center background is a plus (fresh grads with strong skills are welcome!). * Communication: Strong verbal and written communication skills. * Flexibility:* Willingness to work rotational shifts.
What We Offer
